Our work

If it's holding your business back, we can solve it.

Off-the-shelf software covers the common case. These are the other ones: a private club's front gate, a contractor's bid pipeline, a retailer's IT desk, a household's maintenance schedule. Each started as one specific problem that kept coming back, and became a system someone runs every day.

Hospitality

The gate, the dining room and the valet stand each kept their own list, and the three rarely agreed. Our solution puts them in one system: arrivals logged at the gate show up for the host stand and the valet in real time, along with the member's party, reservations and notes.

Compared to Clubessential at an estimated $50,000 a year.

Gate arrivals
Member directory
Dining reservations
Floor plans
Valet board
Kiosk mode

Front-gate dashboard with today's arrivals, members, guests and parties on site, and cards for everyone currently on the grounds — The front gate: who's arrived, who's with whom, and who is on the grounds right now.

Dining day view listing seated and scheduled reservations beside a floor plan of the main dining room's tables — Tonight's reservations beside a live floor plan of every room.

Live valet board with active vehicles and open spots, and cards for cars ready at the drive or requested for pickup — The valet board: every car from drop-off to hand-back, refreshed live.

Member directory table with names, phone numbers, member numbers, addresses and registration dates — The member directory the gate, dining room and valet all share.

Finance

Vendor invoices arrived by email in every format imaginable and were coded to a company by hand, one at a time. Our solution reads every receipt that lands in a shared inbox, extracts and classifies it, matches it to a purchase order, and splits the cost across business units by what each one actually uses.

Compared to BILL at $1,068 per user per year.

Invoice intake
PO matching
Spend analytics
Renewal calendar
Cost allocation

Spend overview with recorded and tracked spend, monthly trend lines, the latest receipts and an open-work panel — This month's spend at a glance, the latest receipts in, and what needs attention.

Spend analytics for a quarter with a twelve-month bar chart of card versus invoiced spend and top categories and vendors — Twelve months of spend, card versus invoiced, by category and by vendor.

Renewals page with annual run-rate, next-30-day charges, and a queue of upcoming renewal decisions with owners — Every upcoming renewal gets an owner and a decision before the next bill arrives.

Purchase order list with draft, awaiting-approval and approved orders, vendor, business unit and matched versus open amounts — Purchase orders from request to approval, matched against the invoices that arrive.

ITSM

When an application went down, the first question was always who owns it, and the answer lived in someone's head. Our solution maps every application to the people responsible for each part of it, from the database to the bill, tracks what it costs per user, and tells the right people when maintenance or an incident is coming.

Compared to ServiceNow Application Portfolio Management at $780 per application per year.

Ownership matrix
Approvals
Total cost of ownership
Incident notices
Import and export

Applications list of 37 business systems with view counts, approval status, last updated time and status — Every application and service the business runs, with who has approved its ownership.

Responsibility matrix for a point-of-sale platform listing who does the work, who is accountable, who is consulted and who is informed for each area — One application's ownership, area by area: who does the work, who answers for it, who weighs in, who hears about it.

Two bar charts of monthly cost per user, broken down by business unit and by application — What each system really costs, per user, by business unit and by application.

Open incident with a timestamped timeline from first report through vendor fix — An incident timeline, kept alongside the people who need to hear about it.

CRM

The CRM we run Departure Labs on. Customers, contacts, contracts, the deal pipeline, billing and client onboarding live in one place, built around how a small consultancy actually works rather than how a large sales team does.

Compared to Salesforce Sales Cloud at $6,600 per user per year.

Deal pipeline
Touch points
Contracts
Billing
Client onboarding

CRM home screen showing 17 active opportunities by stage, the next 14 days of follow-ups and recent client interactions — Home: the pipeline by stage, the next two weeks and the latest client touch points.

Deal pipeline board with Opportunity, Acquisition and Conversion columns of deal cards showing company, contact, value and expected close date — The deal pipeline, from first conversation to signed work.

Customer record for a fictional law firm with industry, source, primary contact, integrations and eight billing summary cards — A customer record with billing at a glance.

October calendar with color-coded follow-ups, birthdays, contract end dates and expected deal closes — Follow-ups, renewals and contract ends on one calendar.

Operations

Public bids are scattered across federal, state and city procurement portals, and a won bid used to start over as a blank spreadsheet. Our solution searches those portals in one place, moves bids through a shared pipeline, and turns a win into a project record with its prevailing wage rates and cost codes already attached.

Compared to Deltek GovWin IQ at $48,654 a year.

Bid search
Bid pipeline
Prevailing wage
Cost codes
Project records

Bid pipeline board with New, Sent to Sub, Submitted, Won and Lost columns of public-sector solicitations, agencies and due dates — Every bid on one board, from first look to won or lost. A win becomes a project.

Solicitation search across federal, state and city procurement sources with filters and 28 open results — One search across federal, state and local procurement portals.

Project dashboard with total, active and on-hold counts, open contract value and a table of public-sector jobs — Every job across every company, with contract value at a glance.

Project wage-rates tab showing a prevailing wage decision and a table of trade classifications with base, fringe and total rates — Prevailing wage rates attached to the project from the start.

SaaS platforms

A multi-tenant platform for running property of any size, from a single home to a rental portfolio or a large estate. Every property keeps its own inventory of appliances, warranties and manuals. Our solution adjusts each maintenance task's schedule to local weather, air quality and how the last one went, and gives the kids a chore board on the fridge.

Compared to Buildium at $4,800 a year and up.

Multi-tenant
Single homes to estates
Rental portfolios
Home inventory
Adaptive maintenance
Projects and budgets

Home dashboard greeting the homeowner with a frost alert, a warranty reminder, this week's overdue maintenance and a local temperature chart — Each property gets its own dashboard, switched from the top: weather alerts, warranty reminders and what's due this week.

Maintenance list with overdue and upcoming tasks, some marked as adjusted for hard water — Maintenance schedules that adjust to water hardness, weather and how the last one went.

Basement renovation project with a budget bar, spending by category and a list of dated expenses — A renovation tracked against its budget, expense by expense.

Kids' chore board with a colored column of chores for each child, some already checked off — The kids' chore board, opened from a QR code on the fridge. No login.

IT Ticketing

IT requests came in from every store by email, phone and a ticketing tool nobody liked. Our solution puts every request into one queue organized by workstream, and gives each person a board of what's theirs and what's waiting on them.

Compared to ServiceNow ITSM at $2,700 per agent per year.

Service desk
Workstreams
My work board
Analytics

Critical point-of-sale ticket about a card reader dropping connections, with sub-tasks, details panel and comments — A store's card reader problem, from first report to fix, with sub-tasks and owner.

Ticket list with stat cards and tickets across help desk, point-of-sale, network and onboarding queues — Every request from every store in one queue, organized by workstream.

Personal work board with Open, In Progress, Pending and Done columns of tickets with priorities and due dates — Each technician's own board: what's theirs and what's waiting on someone else.

Ticket thread with public replies to the requester and separate private technician notes — Public replies to the store, private notes for the team, on the same ticket.

Asset Management

Every laptop, card reader and network switch across the stores, tracked from purchase to retirement. Our solution records who has each device, where it is, when its warranty and renewals come due, and its full custody history, and keeps itself current by syncing with the device tools the team already uses.

Compared to Snipe-IT at $7,500 a year.

Asset register
Custody and loans
Renewals
Contracts
Device sync

Laptop asset record with its current loan, description, warranty renewal status and details such as serial number, location and assignee — One laptop's record: who has it, where it is, and a warranty about to lapse.

Asset list with totals by status and laptops, monitors, phones, desktops and a payment terminal across store locations — Every device across headquarters, the warehouse and the stores.

Asset custody transfers between locations and people, followed by a history of repairs, status changes and notes — The full chain of custody, from issue to repair to return.

Renewals list of asset warranties and service contracts expiring soon, with days left and the last action taken — Warranties and contracts flagged before they lapse.

Got a problem nothing on the market quite fits?

That is usually where we start. Tell us about the work that keeps coming back to your desk, and we will tell you honestly whether it needs new software, better training or a tool you already own.

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