Privacy Policy
Last updated October 6, 2026
This page covers the three places this site collects information: the contact form, the scheduling tool used to book an intro call, and our own site analytics. If you're a client with a signed engagement, that agreement governs anything beyond what's described here.
What we collect
- Contact form: name, email, and whatever else you choose to add, such as phone, industry, or a description of the process you want help with.
- Booking a call: name, email, the time you select, and any notes you add.
- Site analytics: each page you view, how you arrived (the page that linked you here and any campaign tags in that link), how long you stayed, your device type, browser, operating system, language, screen size and time zone, and an approximate location (country, region, city and postal code) that Cloudflare works out from your IP address.
To tell one visit from the next, the analytics use two first-party cookies and a per-tab session ID, all holding random IDs. One cookie expires after 30 minutes without activity. The other lasts a year from your last visit, so we can tell new visitors from returning ones. None of them hold your name, email or IP address, and none of this goes to an outside analytics or advertising company.
Your IP address itself isn't stored. It's read briefly to filter out automated traffic and to prevent spam, by checking it against short-lived counters that clear themselves within 15 minutes.
What we do with it
A contact form submission is relayed to a private channel our team monitors, so we can get back to you. It isn't added to a mailing list, and we don't keep a separate copy of it beyond that.
A booking is kept in our scheduling system so we can manage the call — reschedule it, cancel it, find it if you write in about it — and used to create a calendar invitation, sent to you directly by Microsoft or Google depending on which calendar the call lands on. A summary is also relayed internally the same way a contact form submission is.
Analytics are used only to understand how the site gets used: which pages people read, where visits come from, and whether a change helped. Only our team sees them, in a private dashboard.
We don't sell, rent, or share what you submit or what the analytics record with anyone for marketing.
Who else touches it
A few services we run on process this on our behalf:
- Cloudflare — hosts this site and the scheduling tool, and stores the site analytics.
- Discord — our internal notification channel for new inquiries and bookings.
- Microsoft 365 / Google — sends the calendar invite for a booked call, depending on which calendar it's placed on.
How long we keep it
Contact form submissions aren't stored by us beyond the notification message itself. Booking records are kept for as long as we need them to manage the appointment and our own records, and can be deleted on request — see below.
Analytics records don't currently expire on a schedule; they're kept until we delete them. Because they're tied to a random ID rather than to your name, we usually can't pick out one person's records, but if you ask, we'll do what we can.
Your options
Email contact@departurelabs.io to ask what we have on file about you, correct it, or have it deleted.
To stop this browser from being counted in our analytics, open this opt-out link. It sets a cookie that tells the site to ignore your visits for a year; clearing your cookies undoes it. Turning off JavaScript for this site keeps you out of the analytics as well.
Children
This site isn't directed at children, and we don't knowingly collect information from anyone under 13.
Changes
If this policy changes in a way that matters, we'll update the date at the top of this page.